Individuare i supporter grazie alla Social Network Analysis
Sono reduce da molte interessanti letture che hanno in qualche modo consolidato certi temi a cui sono molto affezionato e, in più, che hanno stimolato l’approfondimento di nuovi argomenti che sempre...
View ArticleCustomer Service Agent, I don’t need you.
Ok, it’s a provocation. We’ll always need human intervention with complex problems but the aim of this article is to argue about social and self services. I don’t know you but I’ve always thought and...
View ArticleMy personal Social CRM expectations for 2013
We are at the end of this year and as usual you can read lots of articles about predictions and trends for next 2013 about whatever you want, and Social CRM is not except. Here, more than predictions,...
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